Last Updated 23.11.2012
3-5 Days Shipping
We ship via UPS, DHL, FedEx and several other premium carriers to provide expedited service. When you order by 10 p.m. on a business day, most orders will ship the same day and you will receive it in 3 - 5 business days. We do not offer any overnight shipping, although many areas of the country (USA) do receive their orders with 2 – 3 working day. Note that some items, including those shipped directly from the manufacturer or suppliers may take longer to arrive; ship times for these products will be noted directly on the product detail page.
Note: You must order by 10p.m.EST for 3- 5 day shipping to apply.The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue Orders held because they contain a large quantity of a single item that would cause inventory depletion (note: this is an infrequent circumstance)
- UPS, DHl or FedEx failure to deliver (e.g. severe weather conditions)
Tracking Your Order
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Order Status" button when you log in to your account.
Finding Your Box
If the tracking information shows the order has been delivered, be sure to check everywhere — occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.
If You're Not Home
It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Products Arriving Together
Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately — although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the UPS, FedEx or DHL website, you can also see the estimated delivery date for each package.
Shipping Outside the U.S.
Based on customer feedback, we have now expanded delivery services to the rest of the World. However, shipping and handling for all customers outside the US will be handled by Bongo International. They also pre-calculate the cost for each countries duty and custom taxes. But additional fees and challenges associated with shipping to these special destinations may occur because of each country different import laws. Shipping will still only take 3 – 5 workings days to get from us to you.